Hosting and maintenance are easy to ignore until something breaks. A slow site, expired certificate, failed update, broken form, missing backup, or messy migration can cost more attention than it should.
The point of a maintenance relationship is not to make the site complicated. It is to keep the basics handled, make small improvements before they become expensive, and give the business a clear place to send web problems.
Good support is practical: reliable hosting, clean updates, real backups, performance that does not drift, and documentation that makes the site easier to own.